Avaya Call Reporting
Avaya Call Reporting helps you control your phone system and business. Cradle to grave call reporting and tracking is produced through over 50 standard reports. The Recording Library offers ideal access to audio files within the same interface via Avaya IP Office Voicemail Pro integration.
Realtime Agent Seats and Dashboards improve IP Office hunt groups and deliver visual call management with wall-boards and customized agent displays.
Management is measurement. Avaya Call Reporting offers over 50 standard reports to offer insight and visibility to your Contact Center. Cradle to Grave reporting can validate each call from start to finish.
With Custom Reports you can produce original reports and edit or customize existing reports. Reports can be determined by your team, making Avaya Call Reporting fit into your business without having to adjust to Standard reports.
Recording Library works seamlessly with IP Office Voicemail Pro and Cradle to Grave reporting. Recording Library allows you to evaluate your employees and listen to their specific calls. Customizable retention strategies can be drafted to determine how long recordings are maintained.
Agent Dashboards enhance productivity and visibility through desktop apps and account / reason codes. Desktop apps allow agents to manage themselves and add value to their calls throughout the work day. Agent codes provide additional insight while reason codes enable agents to notify supervisors of their status.
Realtime allows you to manage your employees in the moment. The realtime module is insight to how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying active statistics. Wallboards are easy to execute with templates and can be customized, including setting alerts and trigger thresholds.
Queued call back offers callers the option to have an agent call them back instead of waiting in queue. Automatically capture a caller’s phone number or provide them with the option to enter a different phone number.
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About Victorock Kenya Limited
Victorock is the leading Avaya partner and dealers of Avaya products in Nairobi Kenya. We also ship to all East African countries, namely: Uganda, Tanzania, Somalia, Ethiopia, South Sudan, Burundi and Rwanda. We also offer services such as Avaya installation, configuration, troubleshooting and maintenance. Contact us for a quote of Avaya products.
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