Take Control

With an Avaya IP Office you have total control of your environment, providing the agility your business demands. The Avaya IP Office phone system allows for complete system control. You determine the up time required for your business, and we’ll help you design and maintain it. Your changes and additions to the system happen instantly, not weeks waiting on an unresponsive service provider.

Our engineers manage all programming and implementation details in a collaborative manner with key personnel from multiple departments within your organization. The value of on site implementation and training cannot be overlooked. Like any technology product, it only goes as far as the individuals using it.

Why Use an Avaya Phone System?
Control & Reliability

The system core equipment and licensing are controlled in your facility or facilities, and nobody cares about system up time like you do. The Avaya IP Office can be deployed in diverse environments, including High Availability options.


The Avaya IP Office can function using multiple carrier connections like landlines, PRIs and SIP trunking services offering the best results for each device on your voice network.

World Class Feature Set

Limitations do not exist with an Avaya IP Office, but peace of mind does. When you require a specific function, whether upon initial installation or 6 months after, you can be sure that an Avaya system will offer it.

Wire Diversity

The infrastructure of every business is different and it’s not always fiscally responsible to spend thousands of dollars on new wiring. The Avaya IP Office can process any type of existing wiring without sacrificing function or features.

Advantages of a Premise Based PBX

The age of Voice over IP (VoIP) has become the new standard in telecom. The increasing advantages of connecting your phone system, such as the Avaya pbx system, to the internet is obvious, but that doesn’t mean you’re required to give up control of the system to a third-party.

VoIP comes in many forms, and the Avaya pbx system is one of them. With SIP trunking, the IP Office can send your calls over the internet. This provides much of the savings you would recognize going to a 100% VoIP phones solution, without moving all of your equipment to an offsite data center while maintaining control and uptime.

Carrier Versatility

Why would you need different types of dial tone service for your business? You may have services that require landline phone service such as lifeline systems, HVAC, security, etc. However, for a business that requires a High Availability solution, carrier redundancy is an important consideration. Similar to ISP failover, an HA environment should consider diversity in dial tone (SIP, PRI, POTS) to ensure your calls are always flowing. The IP Office can service multiple carriers at once, offering failover in the event of carrier downtime.

Cost of Ownership

By purchasing the equipment and licensing, your business can drastically reduce its telecommunications expense over time. This will depend on the businesses plan to keep the phone system in place, however, it is a great option for businesses that can properly forecast their technology needs over the life of the Avaya IP Office. With proper maintenance, an Avaya IP Office can last well beyond 15 years.

Total Control

Control of the phone system equipment is ideal for larger organizations that already have the infrastructure setup to host their own platform. Controlling simple tasks like re-routing phone numbers or adding extensions is something any organization can benefit from. However, you’re not alone. Third party service agreements are available that will only increase uptime.

Reduced Feature Costs

Complexity equals cost, but it doesn’t need to be excessive. If your feature requirements include technologies like Call Recording, Contact Center, Advanced or Custom Reporting, the IP Office offers this in a cost effective manner instead of expensive recurring user fees that can add up quickly on larger systems

Use Cases
High Availability

When uptime is the highest priority for your business and relying on a third-party is out of the question, Avaya provides deployments in which the phone system can be deployed on multiple servers with real-time replication and different types of dial tone service.

Fax, Elevators & Analog Phones

There are many business environments in existence that utilize multiple fax machines, have elevator requirements, or need analog phones. Avaya IP Office offers the versatility to cost effectively deploy these devices properly.

Contact Center

Contact Centers require sophisticated features and call flows. The conditions are fluid. A phone system that not only offers the feature set at installation, but can adapt to the needs of the constantly changing environment is key.

For free consultation, please call us on +254205147026, +254706357055 or email us on sales@victorockkenya.com

About Victorock Kenya Limited

Victorock is the leading Avaya partner and dealers of Avaya products in Nairobi Kenya. We also ship to all East African countries, namely: Uganda, Tanzania, Somalia, Ethiopia, South Sudan, Burundi and Rwanda. We also offer services such as Avaya installation, configuration, troubleshooting and maintenance. Contact us for a quote of Avaya products.

We are proud to be associated with:
Plan International Kenya Integrated Payment Systems Limited (IPSL) Progressive Credit Limited