Business Process Outsourcing (BPO)

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider.
Business process outsourcing (BPO) is a valuable strategy for organisations looking to achieve high performance by controlling costs, reducing risk, fostering collaboration, increasing transparency or growing their businesses.
As organisations across the public and private sectors try to do more with less, new business models are emerging and the benefits of outsourcing are being realized.
Outsourcing continues to evolve from being perceived as a short-term cost-cutting exercise to driving long-term efficiencies and sustainable success; and from single non-core activities to multiple critical processes requiring specialist expertise.


The key to a successful outsourcing project is to find a partner with the right approach and experience.
Victorock has the regional scale, flexibility and technology expertise to deliver successful BPO projects in East Africa and across Africa. We have successful BPO relationships with leading global brands as well as a number of large private UK organisations.
This has given Victorock the perspective to help clients to see opportunities, as well as the capabilities to help seize them.
The following are BPO advantages:

• Business process speed and efficiency are enhanced.
• Employees may invest more time in core business strategies to bolster competitive advantage and enhance value chain engagement.
• Organizational growth increases when capital resource and asset expenditures are not required, which averts problematic investment returns.
• Organizations are not required to invest in unrelated primary business strategy assets, facilitating a shift in focus to specific competencies.



Rightshoring in line with business priorities
We always ensure we develop a location strategy to meet the requirements of clients’ businesses while still delivering benefits.
Compliance ensured
We are fully compliant with all statutory and legal regulations in the regions in which we operate.
Risk-sharing agreements
We offer clients flexible pricing and contracts, and assume the risk for delivering the agreed cost savings and performance improvements.
Three years
We have more than 3 years of experience in business process outsourcing.
We are delivering 20% cost savings to our customers and partners as part of our BPO relationship.
Victorock provides services to 10,000 consumers in 3 languages.
Our BPO relationship with our clients and partners, covers 4 major lines of business that generate over 90% of the client’s revenues.


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