Managed ICT Services by Victorock

Managed ICT Services

Does my business need ICT services?
  1. Do you have trouble managing your servers and their performance?
  2. Do you have security issues on the network and servers?
  3. Do you have trouble dealing with malware and phishing or issues with the mail environment?
  4. Do you have hardware that needs to be replaced or fixed?
  5. Do you have devices that are not connecting properly in the office?
  6. Do you find yourself regularly having to deal with an ICT crisis?
  7. Do you need a simplified ICT system?
  8. Do you have issues with VoIP and general connectivity?

If you have answered “yes” to any of the above questions then you need to consider outsourcing the expertise to Victorock, a company that has the resources to futureproof your ICT infrastructure, whilst improving on productivity and providing preventative solutions for cyber threats.

About Managed ICT Services

The continued health and maintenance of your business IT infrastructure is of paramount importance – IT is typically the second-largest budget item in a business, making it a vital investment to protect. Outsourcing the management of your IT is the ideal solution to help you achieve maximum results from your hardware and software, in addition to having access to a large team of skilled technicians. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all of your technological resources fully available at all times means there is no lost productivity due to IT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to IT consulting and advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

Which Managed ICT solution do I need?
The Reactive Solution

Designed to provide onsite and remote reactive support when requested by a client.

The Proactive Solution

Designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management for a fixed monthly price.

Custom Solutions

Managed Services are also available as custom solutions and can be sourced to match exact requirements. Let our Solutions Architects build you a highly specific service.

The Managed Solution

Designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support for a fixed monthly price.

Key Managed Services offered
Network Devices and Peripherals

Printers, scanners, routers, wireless access points, and many more similar devices are connected to your network and workstations. They form a vital interconnected part of your business IT, so make sure you give them the attention they need to function optimally. Furthermore, looking after your devices helps keep your network safe from threats.

Firewall Management

Firewalls form a critical intrusion detection and prevention component of a secure network. They also play a heavy role in managing network traffic. Yet they are only effective if they themselves are kept updated with the latest upgrades, monitored to ensure performance, and tweaked to suit your business environment.

Desktops and Laptops

Your staff’s ability to work to their full potential can be limited by under-performing workstations. What’s more, outdated software is not only a performance factor, it’s also a direct threat to your IT security. Ensuring that work machines are fully patched, updated and kept in optimal running condition is essential for maintaining productivity.

Server Management

Servers perform centralised functions for your business, whether IT-related or central to your daily operations. When a server develops an issue, it has the potential to adversely affect multiple individuals’ work. Keeping your servers monitored and their hardware healthy prevents unwanted downtime and maintains your operations at optimal levels.

Types of Services

We offer a wide range of ICT solutions and services, including but not limited to the following:

  1. Anti-virus/anti-spam/anti-phishing/anti-malware services
  2. Data backup services
  3. ICT estate/network monitoring services
  4. New software configuration and provisioning services
  5. New hardware configuration and implementation services
  6. Network infrastructure configuration, implementation, and enhancement services
  7. Cloud computing services (applications, services, resources, management)
  8. Patch/repair/update management services
  9. On-demand augmentation of incumbent staff/expertise
Managed ICT Services Benefits

Immediate benefits can be gained by outsourcing ICT services through Managed Services. They include:

Improve Performance

Improve the efficiency of your ICT infrastructure and achieve better results.

Reduce Costs

Save time and money by allowing us to look after your ICT.

Professional Technicians

Instead of having one person who is in control of your ICT, you get a whole team of trained professionals who have experience in various fields.

Reduce Labor Costs

Hiring and training an ICT staff can be very expensive, and temporary employees don’t always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.

Trained, Experienced, Qualified, Certified

If you’re not ICT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Enginner (MCSE) are important, but so is experience.

Control ICT Costs

Outsourcing converts fixed ICT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it.

Increase Efficiency and Competitiveness

Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.

Stay Focused on Your Core Business

Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex ICT decisions.

Qualified doesn’t Equal Experienced

Few problems are new for leading IT service companies, which see related problems multiple times. An in-house ICT employee leads an isolated existence no matter how much they train. We’d all rather an experienced doctor; the same is true for IT.

Quickly Implement New Technology

A quality outsourced ICT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality ICT companies will bring years of experience in the beginning saving time and money.

Level the Playing Field

Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to the similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.

Reduce risk

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise.

Compliance and Security

Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence. By outsourcing a qualified Manages Services company who is familiar with PCI Compliance standards, you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information and more.

We currently offer technical support in the following countries:
  1. Kenya
  2. Tanzania
  3. Uganda
  4. South Sudan
  5. Somalia
  6. Morocco
  7. Ethiopia

For consultation, please contact us on +254205147026, +254706357055 or email us on

About Victorock Kenya Limited

Victorock is a leading ICT company in Nairobi Kenya. We deploy our solutions in all the East African countries, namely: Uganda, Tanzania, Somalia, Ethiopia, South Sudan, Burundi and Rwanda. We also offer services such as installation, configuration, troubleshooting and maintenance. Contact us today for a quote.

We’re proud to be associated with:
Orange Business Services (OBS) GlobalXperts Xentasystems GmbH