The protection of customer data is a crucial security feature within an IT environment and it is also imperative when it comes to emergency situations. Backup procedures act as an insurance plan for business operations. It can be quite easy to delete an important file. Or a natural disaster can wipe out an office environment. But with the implementation of proper backup procedures and recovery plans, getting a customer operating again just becomes as simple as following planned procedures.
Each customer Victorock works with has an operating environment unique to them and this means each customer has different data requirements and generates different amounts of data over the course of operation. Backup procedures need to be tailored to each customer’s environment to ensure that if the time comes they will be able to recover from a backup with the data they actually need. Victorock will work with the customer to develop backup procedures and a recovery plan with their data needs in mind. To help in this endeavour Victorock will consider the following items:
How important is the data on your systems? The importance of data will go a long way in determining what data actually needs to be backed up and how. Critical data, such as data held within the database, a redundant backup will be required that holds data for a few previous periods. Daily user files, which are likely hold less important data will still need regular back-ups but will not requires such extensive redundancies and protection.
What type of information does the data contain? This question will need to be asked of various users and stakeholders, as what may seem unimportant to one user can be significant to another. Once Victorock understands the significance of the information held within the data we would be able to choose the regularity with which it should be backed up and how.
How often does the data change? If data within a customer environment changes on a daily basis, it will be important to back up that data with the same frequency.
How quickly do you need to recover the data? Should an issue occur that requires recovery from a backup, what would be the optimal time to restore system functioning, causing the least amount of negative impact to operations? This will be a big consideration on how and where data is stored.
Do you have the equipment to perform backups? To properly perform backup procedures, the customer will require the necessary tools and hardware to carry out the procedures. Multiple backup devices and several sets of backup media may be required to support the customer’s necessary backup schedule. The capabilities of backup tools will need to be considered as well.
What is the best time to schedule backups? The best time to schedule a backup is when system usage is at its lowest, such as after hours. However, after hours backups may not always be possible so an optimal schedule will need to planned and well thought out so it causes the least disruption to service as possible.
Do you need to store backups off-site? If a natural disaster occurs, having backup options located offsite will be the only viable option to restore from. This will be a consideration Victorock and the customer should way to decide what storage locations best suit the customer.