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Work Flow Automation

Cut your administrative work in half with workflow automation. Bypass your inbox, auto-assign tasks, and trigger actions in your other apps. Put your CRM data to work. Top Features Workflow …

ICT Managed Services

Victorock’s Managed Services provide you with a single relationship for all of your end-to-end communication service needs. Connectivity is critical to your business, so you can’t afford anything less than …

Contact Flow

Build a successful foundation with flexible contact flow options Take Control of the Customer Experience All too often, the contact center is restrained by contact flow rules that are hard …

Agent Scripting

Enhance the effectiveness of your contact center campaigns Victorock research shows that 72 percent of customers consider switching to a competitor when agents who can’t adapt or understand their issues. …