Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.

Hardware Break/Fix Services

Even the most well-designed retail technology solutions need repairs. That’s why you can rely on us to support you and keep your systems available. We offer multi-year plans to keep your investments – from our point-of-sale equipment to our peripherals – up and running, no matter what you might encounter in your stores, day-in and day-out.

Multi-Vendor Wall-to-Wall Services

Wherever your business takes you, there’s a team looking out for you. Not only do we support our own equipment, but we can also be your one-stop-shop to support your other store equipment and systems to keep them operating at their best. Maintenance plans can easily adapt, expand and change based on your business’ unique needs. So instead of multiple maintenance contracts, you only need think about one; we’re there to make you shine.

Global Care Flex
  • One to four-year terms (from end of standard warranty period)
  • On-site or depot/parts only (subject to country availability)
  • Same day or next day response times
  • 9, 18, 24 hour per day coverage options
Global Care Flex Custom
  • If a pre-configured plan is not for you, we have you covered
  • Customizable coverage made to order
  • Dedicated service management
  • Variable hours of service, response times, and service methods
  • Coverage for Toshiba and OEM products
Click here to download Toshiba Maintenance Services Brochure

With deep retail expertise and a broad portfolio of solutions, Toshiba Global Commerce Solutions helps retailers deliver enriched shopping experiences, gather actionable insights and provide frictionless checkout.

Ideas that matter

Your business is unique, and we’re here to learn what makes it special. Our retail consultants will listen to your ideas and create a plan to bring them to life.

Path to success

From overall program management to subject matter expertise, and from custom training options to a wide variety of testing services, you can feel empowered to take the steps to transform your business. No matter where you are in your retail technology journey, we can help you meet your goals.

People who care

You know your business and we know retail technology. Together, we can work to build better store experiences for you, your associates and your customers while improving operations. Our services teams have thousands of collective years of experience with clients all over the world, using trusted tactics and methodologies. How can we help you?

“Toshiba understood our desire to maximize the value of our retail investment and more importantly, they are delivering expert staff to standardize and manage all of the various store technology and services across our corporate stores,” “We selected Toshiba as our end-to-end global provider with the goal to reduce our complexity and costs, so our store teams can continue their focus on meeting the needs of our customers.”

~ President, U.S. Specialty Retailer

About Victorock Kenya Limited

Victorock is the leading Toshiba partner and dealers of Toshiba Point of Sale Systems in Nairobi Kenya. We also ship to all East African countries, namely: Uganda, Tanzania, Somalia, Ethiopia, South Sudan, Burundi and Rwanda. We also offer services such as Toshiba installation, configuration, troubleshooting and maintenance. Contact us for a quote of Toshiba Point of Sale Systems.

Note: You can expect our quote within 24 hours.
Delivery period is 2-10 weeks.
For further assistance please call us on +254205147026, +254706357055 or email us on

We’re proud to be associated with:
Flo Kenya