Voice Solutions

Reliable Voice Services to Fit Your Business and Your Budget

With all of the different ways to communicate, people still demand live voice interactions. Victorock provides a wide range of cost-effective voice services with a complete set of calling features, each flexible in nature so you can tailor a solution to fit your unique business needs. Regardless of which option you choose, you can rest assured that you’ll receive reliable service delivered over our high-performance network.

Voice Architecture


 

QueueMetrics

QueueMetrics is a versatile, web based application providing an inbound and outbound call monitoring system, dedicated to customers based on Victorock’s hosted PBX (VPBX). QueueMetrics provides the ability to report on call activity, divided by queue, agent, and time period. It provides details of call activity, such as each call handled or lost, and allows playback through your browser. Having a single pane of glass showing call activity, you’ll see calls being processed by queues and agent activity in the very moment it’s happening.



Voice Plans

Integrated Voice Calling Plans created to save money and fit your unique business.

With Victorock Integrated Voice Calling Plans, you pay a low monthly rate per line or trunk. You have two options for long distance. You may select different long distance calling plans for each line or trunk, or you may share a pool of minutes company-wide. Toll Free inbound calling is available at an additional per minute rate.

Each Voice calling plan includes standard calling features that you expect, such as call forwarding, call waiting, and call detail recording, plus caller name and number at no additional cost.

Hosted PBX

The Victorock Hosted PBX (Private Branch eXchange) service is a maintenance-free turnkey solution that includes all equipment, phones, installation services, and expertise to support your IP Telephony System and improve your business operations. Hosted PBX requires no capital investment or ongoing support costs. We provide a complete solution that includes local and long distance phone service.

The Victorock Hosted PBX service gives you more features than any big-name corporate PBX phone system, without installing any expensive equipment. Since you don’t have a full time assistant for each of your key employees, we provide powerful automated call routing and management features. Services include multiple automated attendants, time-based call routing, caller ID-based routing, virtual private incoming numbers, follow-me call routing, and much more. You can even use cellular phones as extensions or have an office extension at home…or anywhere in the world!

With Victorock, more features does not mean higher cost. In fact, our service will save you thousands compared to a standard business phone system, and the monthly cost is far lower than standard phone lines. Our monthly charges are 40% less than most standard phone lines, and our long distance rates are 70% less than standard rates. There is no expensive PBX or phone system to buy.

Voice Trunking

Victorock Trunking products provide businesses with a secure, cost-effective and scalable voice solution that is easy to manage. Victorock leverages its decade long leadership in the telecom industry to bring the customer a truly robust and reliable Trunking product at a fraction of the cost for PSTN solutions or even other SIP providers.

SIP Trunking

SIP Trunking delivers on the VoIP/SIP promise of powerful features, simplicity of use, low operating costs, fast turn up and efficient use of existing hardware. Our SIP Trunking product enables full scalability and addresses the evolving needs of growing companies from the SMB to the Enterprise business. With SIP Trunking, everything between the customer and the Victorock network is pure SIP and this gives us the ability to use state-of-the-art, fault tolerant, IP interconnection.

PRI Trunking

Our local voice service provides local access for PBX phone systems and may be customized to meet your specific requirements. Victorock’s PRI ISDN service utilizes 23 channels of a T-1’s 24 channels for inbound and outbound calling. The 24th-or ‘D’ channel-is used for signaling information and call control.

Digital Trunking

Victorock’s digital trunks carry both outgoing and incoming calls, giving you the ability to combine trunk groups for maximum network efficiency. Incoming calls can terminate either at a switchboard operator’s console, or go directly to individual extensions.

Victorock is a leading provider of communication and network infrastructure services. Victorock helps its clients  communicate more effectively, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 8 years, Victorock has provided reliable, high-quality, voice and data services. Victorock has sales and operations in the Kenya, Uganda, Tanzania, Somalia, South Sudan, Burundi and Rwanda.

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