Cisco Meraki has made networking easier, faster and smarter. However, your network is still a complex set of moving parts and managing the day-to-day running can still be challenging for many organisations, especially with a lack of available resource.
Victorock’s simple end-to-end, fully Managed Meraki Service is designed to provide either reactive or proactive support 24x7x365 and to remove any management challenges you face. Our service includes monitoring and alerting, managed hardware replacements, onboarding of new devices and sites and much more! Covering all Meraki devices, features and functionality within your estate, you can be assured your networks are monitored to guarantee availability and to deliver the business outcomes that you need.
Our managed service is sold using a ‘per device/per device type’ price point for each service level (1 and 2), with no onboarding costs and through our UK based, Meraki-certified managed services support team. More information on our service level breakdowns can be found below:
SERVICE COMPONENT
LEVEL 1
LEVEL 2
Monitoring and Alerting
Equipment is monitored for 24×7 to ensure all devices are available and operational. Any alerts or notifications are based on agreed SLAs.
Logging and Management of Reactive Incidents
In the event an issue is detected, or reported by the end user, a reactive call will be logged, and the fault progressed to resolution.
Software Updates
Quarterly management of the delivery of software updates from Meraki, including the scheduling or postponement of updates based on impact.
Software Update Validation
Proactive verification of software update to ensure all equipment is updated on schedule and devices are operational after the update.
Onboarding of New Devices/Sites
Management of any new sites or equipment additions to safeguard on going support.
Managed Hardware Replacement
In the event of device failure, the replacement of equipment under Comms care or Meraki support contacts will be managed on the customer’s behalf.
Proactive Technical Reviews
Monthly proactive review of infrastructure identifying issues before they become service affecting problems.
Daily Checks
Daily verification that devices are online and functioning correctly.
Annual Dashboard Review and Familiarization
Provides end user or reseller staff with awareness of the Meraki platform, including new features and functionality.
Service Reporting
Regular reporting provides you with an understanding of your network health, changes and availability statistics.
Change Management and Resource Units
All changes are reviewed, managed and released using a standardized process to mitigate any impact to the infrastructure.
Why choose this package?
Cover your entire Cisco Meraki estate with a single managed support service.
Mix reactive and proactive support, building a model tailored to your Cisco Meraki investment.
To remove on-going management challenges and free up your IT resources time and availability.
For 24/7 access to Cisco Meraki-certified managed services engineers.
Why Victorock?
Kenya’s leading ICT provider.
Delivering Cisco solutions for 12+ years.
Broad range of professional services, provided by certified engineers.
End-to-end support across the entire Cisco portfolio.
For more information about Meraki Products, click here.
Note: You can expect our quote within 24 hours. Delivery period is 2 weeks to 8 weeks. Cisco Meraki terms and conditions apply. For further assistance please call us on +254706357055 or email us on info@victorockkenya.com
About Victorock Kenya Limited
We are the leading Meraki partner and dealers of Meraki products and equipment in Nairobi Kenya. We also ship to all East African countries, namely Uganda, Tanzania, Somalia, Ethiopia, South Sudan, Rwanda and Burundi. We also offer services such as Meraki setup, installation, configuration and troubleshooting.
